Privacy Notice

Last updated: July 13, 2026

Paradise Catamarans, with its operating address at Marina El Cid, Puerto Morelos, Quintana Roo, Mexico, is responsible for the processing, use, and protection of personal data collected through the website www.paradisecatamarans.com, contact forms, email, telephone, WhatsApp, and linked booking platforms.

1. Personal data we collect

We may collect the following personal data when you request information, a quote, availability, or a reservation:

• Name.
• Email address.
• Telephone number.
• Preferred date for the service.
• Number of guests.
• Tour or experience of interest.
• Content of messages, special requests, and information you voluntarily provide.
• Technical browsing information, such as IP address, device type, browser, pages visited, referral source, and interactions with the website.

We do not intentionally request sensitive personal data through the website. We recommend that you do not include sensitive information in free-text fields.

2. Purposes of data processing

Personal data will be used for the following primary purposes, which are necessary to manage our relationship with you:

• Respond to requests for information, quotes, and availability.
• Follow up on inquiries submitted through forms, email, telephone, or WhatsApp.
• Manage reservations and coordinate contracted services.
• Contact you to confirm operational details related to your experience.
• Process payments and reservations through authorized third-party providers.
• Prevent fraud, abuse, spam, and misuse of our forms.
• Comply with legal, tax, contractual, and security obligations.

Additionally, we may use browsing and contact information for the following secondary purposes:

• Analyze website performance and improve the browsing experience.
• Measure advertising campaigns and conversions.
• Evaluate interest in our services and improve our marketing communications.
• Send promotional information when consent has been provided or when permitted by a prior relationship.

You may request that your data not be used for secondary purposes by writing to info@paradisecatamarans.com.

3. Use of cookies and tracking technologies

The website may use cookies, tags, pixels, and similar technologies to maintain preferences, protect forms, measure traffic, and analyze campaigns. Services that may be involved include Google Tag Manager, Google Analytics, Google Ads, Meta Pixel, reCAPTCHA, and tools associated with reservations or advertising.

These technologies may collect technical and interaction information. You can restrict or delete cookies through your browser settings; however, some features may not function properly as a result.

4. Data transfers and data processors

We may share data only when necessary to provide our services, comply with legal obligations, or use technology providers. These may include:

• Booking and payment processing platforms, such as WeTravel.
• Web hosting, email, security, and technical support providers.
• Analytics, advertising, and fraud prevention services.
• Competent authorities when required by law.

Some providers may process information outside Mexico in accordance with their own policies and security measures. Paradise Catamarans seeks to use providers that offer reasonable safeguards for the protection of information.

5. Security measures and data retention

We implement reasonable administrative, technical, and organizational measures to protect personal data against loss, unauthorized access, alteration, disclosure, or misuse. We will retain information for as long as necessary to respond to your request, provide the service, maintain business records, and comply with legal obligations.

6. ARCO rights and withdrawal of consent

You may exercise your rights of access, rectification, cancellation, or opposition (ARCO rights), as well as withdraw your consent or request restrictions on the use of your personal data.

To submit a request, send an email to info@paradisecatamarans.com with the subject “Personal Data Protection Request” and include:

• Name of the data subject.
• Preferred method for receiving a response.
• A clear description of the right you wish to exercise.
• Information that allows us to locate the relevant data.
• A document proving your identity, when necessary.

7. Personal data of minors

Our services may be enjoyed by families; however, forms and booking processes must be completed by an adult. We do not seek to directly collect personal data from minors. If we become aware that such data has been provided without authorization, we will take reasonable steps to delete it.

8. Third-party links and platforms

9. Changes to this Privacy Notice

This Privacy Notice may be updated to reflect legal, operational, or technological changes. The current version will remain permanently available on this page and will display the date of its most recent update.

10. Contact

For questions regarding this Privacy Notice or the processing of personal data: